PrayAI

Important Update: Temporary System Downtime

Posted on October 20th, 2023

Dear PrayAI Community,

We want to begin this message by extending our sincerest apologies for the inconvenience you may have experienced recently with our platform. Today, we encountered a significant technical setback that has temporarily affected our backend infrastructure, causing unexpected system downtime.

What happened?

Due to an unintentional internal operation, a portion of our backend system was inadvertently removed. Please understand that while this was a mistake, our team is working diligently to restore services as swiftly and securely as possible.

What are we doing about it?

  1. Immediate Restoration: Our primary focus is to restore the system back to its operational state. We have initiated all necessary recovery procedures and are collaborating closely to ensure that we achieve this in the shortest possible time frame.

  2. Data Security: We understand the importance of data security and want to assure our users that there has been no breach of data or any external interference. The incident was purely internal, and we're taking all precautions to ensure data integrity during the restoration process.

  3. Enhanced Processes: Post-recovery, we will be reviewing our internal procedures and putting in place more robust safeguards to prevent such incidents in the future.

What does this mean for you?

During this period of downtime, you might be unable to access some or all features of PrayAI. We deeply apologize for this inconvenience and understand the potential impact on your daily operations.

When will the system be up again?

While it's challenging to provide an exact timeline currently, we're hopeful to have the system restored within the next 24-72 hours. We will be updating this blog and our social media channels regularly to keep you informed about our progress.

Your patience is deeply appreciated

We realize how crucial our platform is to many of you, and we deeply regret any inconvenience this may cause. We want to thank you for your patience and understanding during this time. Your continued trust and support mean the world to us, and we are dedicated to ensuring that PrayAI remains a platform you can rely on.

Should you have any immediate concerns or queries, please do not hesitate to reach out to our support team at info@pray-ai.com.

Thank you for being a part of the PrayAI family.

Warm regards,

PrayAI Inc.